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Systemic Management #7

The process as a pleasant experience

The most important benefits of processes in companies

You will hire ordinary people who will become high performing employees.

Too often we look at big companies and say that they have taken all the high performers out of the market, that it is impossible to compete with them. In fact, in these successful companies, leaders spend most of their time optimizing systems and processes. And a company that offers employees systems through which they can reach the result more simply, faster and upward, will attract people who want to follow processes.

Your people work 40 hours a week.

There are two reasons why you need people to stay on schedule: to have a life outside of work, and to come to work the next day 100% focused and motivated on what they have to do. If people know clearly what to do and how to do it, you will eliminate overtime, people will be on time to attend daily meetings, and they will be happy to work for a company that respects their family time.

You will reduce the budget with salaries.

It's cheaper to work with people dedicated to processes, because they actually bring profit. It is more expensive to keep in the company a super employee with high incomes, but who executes the processes out of arrogance, when he wants and without reaching the profit you forecasted. Usually employees who do not follow the processes sell on the price and decrease the profit.

You will track quality within the process, not at the end.

Let me give you an example. Most of the time we arrive at a car service at the end of the program. What do the service people do? quality test: I test drive the car. When? After finding the defect, they ordered all the parts they needed, fitted all the parts. The problem is that, more often than not, something else comes up. Unfortunately, without a 10-point finding process, we did not correctly identify the causes, nor the defects that the customer forgot to tell us. It happens that something turns everything upside down: we forgot to check something, we repaired the car but there are still problems, we installed a part incorrectly, etc. If we were tracking quality within the process, we would have made a finding of grade 10, in which we would have identified including the causes of the defect for which the customer calls for service and the defects that the customer has forgotten about, but are important.


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